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Call us 0800 55 66 33
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Frequently Asked Questions

I want to return my purchase! What do I do?

If you are not 100% satisfied with your purchase from Voltex Electrical you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unused, in the state you received them, and in the original packaging.)

The easiest way for you to return the merchandise is to get a pre-paid label. Please contact Customer Care Team on 0800 55 66 33 to arrange.

Once you have a ticket for us you can attach to your package and drop off at any authorized NZ Post/Courier Post location.

It may take 4-5 business days for your return to reach Voltex Electrical. Once it is received and inspected (usually within 72 hours of receipt) your credit will be processed and automatically applied to your account.

How long does it take for me to get a credit?

It may take 4-5 business days for your return to reach Voltex Electrical. Once it is received and inspected (usually within 72 hours of receipt) your credit will be processed and automatically applied to your account.

Do you do back orders?

Yes. Any item that is not available at time of purchase will be back ordered until stock arrives. You will not be invoiced until the item is shipped.

Do you have a catalogue?

Yes! If you would prefer to use a hard copy of our product range, please submit a request in the contact us section and it will be mailed to you as soon as possible.

Do you match prices if an item goes on sale after my purchase?

Yes! If an item you order from Voltex Electrical goes on sale on within 10 days of your original purchase, just contact us anytime during that 10 day time frame and we’ll be happy to credit the difference to your account.

Do you offer Live Chat support?

Yes we do! To get in contact with one of our live chat specialists, look for the green Live Chat button in the bottom right corner on the website..

How do I unsubscribe from any of your mailing lists?

Click on the unsubscribe link at the bottom of one of our emails.

Is the item I want going to go on sale soon?

Unfortunately, Voltex Electrical does not know if an item will go on sale or be marked down until it actually happens. The best way to catch a great sale would be to visit the sales page.

My email address has changed. How do I update this information to my current account?

You are welcome to update your e-mail address by logging in to your account online. The best way to do this is to take the following steps:

  • Visit the website and click on "My Account" in the middle left of the page.
  • Log in to your account by typing your previous e-mail address and password.
  • Type your new e-mail address (Your E-Mail).
  • Click "Update Account".
  • Your e-mail will be updated.

Also, we would be happy to update your e-mail address for you over the phone. Call the Voltex Electrical Customer Care Team on 0800 55 66 33 and we will be glad to take care of your request immediately. Please let us know if there is anything else we can help you with.

The item I want is out of stock. What do I do now?

Voltex Electrical is very sorry that the item that you need is out of stock. You can visit the website again to see when it is back in stock or alternatively place your order and we will dispatch when available.

What forms of payment do you accept?

You can pay for your order with Credit Card during checkout or charge to your 30 day account. Payment of your account can either be made via credit card over the phone, direct debit or cheque.

How can I obtain the balance of my account?

You will receive a statement at the start of each month listing any outstanding invoices and credits. If at any time you require an up to date balance, please go to the Account section of the website or call Voltex Electrical’s Customer Care Team on 0800 55 66 33

There are 2 methods of opening an account

There are 2 methods of opening an account

  • Online
    • If you have received any emails from Voltex Electrical we may already have some of your details. Please click on the login button on the middle left side of the page. Try entering your email address and the default password of 1234.
    • Please change your password and check your details as soon as you are logged in.
    • If you are new to Voltex Electrical and have not received any emails, look for the Register button and the middle left of the page and fill in the registration form.
    • Once you have completed your online registration and placed your first order, you will receive a call from one of Voltex Electrical’s dedicated Customer service team members to activate your 30 day account.

    If you experience any difficulties during the registration process don’t hesitate to contact one of the friendly assistants on the live chat or on 0800 55 66 33.

  • By Phone
    • An account can also be set up by one of the friendly Customer Service Assistants. Please call 0800 55 66 33.

Are there any benefits to having an account with you?

Yes! With your Voltex Electrical account, you will have access to the following information:

  • Your Account Information
  • Your Order History
  • Your Email Subscriptions
  • Special offers
  • Dedicated account manager

How can I get assistance if I need it?

Three Quick and Easy Solutions - We're Here to Help You!

  • Call the Voltex Electrical Customer Care Team:
    Voltex Electrical is here for you from 7AM to 5PM NZ time. 0800 55 66 33
  • Email Voltex Electrical:
    Voltex Electrical looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email the Voltex Electrical Customer Care Team.
  • Connect With Live Help:
    Ask your question right now with a member of the Voltex Electrical Team. Go Ahead - Start a Conversation With Us Now!

How do I know it is safe to shop with you?

Voltex Electrical takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

  • No credit card payments online, just add the order to your account. We trust you!
  • Our Privacy Policy

Is there a way I can learn more about the Voltex Electrical Family?

We Are a Service Company That Happens to Sell electrical accessories: We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.

We are committed to your complete satisfaction; it is our top priority. In addition to offering a wide variety of quality merchandise, we strive to provide you with the best service in the industry.

What are your shipping and return policies?

Unlike many other web sites that have special rules and lots of fine print, Voltex Electrical offers free shipping on all online orders.

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping either. If, for whatever reason, you're not happy with your purchase just complete our easy self-service return process. Your returns back to the warehouse are absolutely free. With our 365 day return policy, there are no special catches or exceptions.

For assistance with your return or exchange, please call the Voltex Electrical Customer Care Team at 0800 55 66 33.