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New Zealand Owned & Operated 
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Same Day Despatch (order by 4:00pm) 
For Australian Customers, please refer to the Voltex Electrical privacy policy available on Voltex Electrical's Australian website https://www.voltexelectrical.com.au/t-privacy.aspx.
For New Zealand Customers, please refer to the NZ Voltex Electrical privacy policy available on Voltex Electrical's New Zealand based website https://voltexelectrical.co.nz/t-privacy.aspx.
If a dispute arises between Customers using Voltex Share, the Customer acknowledges and agrees to release Voltex Electrical from any and all claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes.
By engaging with Voltex by telephone, you acknowledge and agree that your calls may be monitored and/or recorded for training, quality assurance, and compliance purposes. Any recordings are handled in accordance with our Privacy Policy and relevant Australian & New Zealand privacy and telecommunications laws. If you do not wish to have your call recorded, please notify our team member at the beginning of the call.
We collect information in order to provide you with the best service that we can. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.
We may contact you for additional information or verification before accepting any order.
This information also allows us to provide you with offers that are of more specific interest or benefit to you.
We store your registration and ordering details so that you don't have to provide them every time you shop with us. The personal information we collect is supplied by you and then verified for our database.
The information we collect includes your name, business name, address, delivery address, phone number and e-mail address.
When you communicate with Voltex by telephone, we may record or monitor the call for training, quality assurance, and compliance purposes. These recordings are treated as personal information under this Privacy Policy. They are stored securely, with access restricted to authorised staff or approved service providers under confidentiality obligations and are deleted when no longer required. Recordings are not used for marketing purposes.
We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries. This may include major delivery companies, outsourced call centres, mail houses and third party fulfilment contractors.
In special circumstances (for example, if there is a new owner of the business), your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide without your consent.
We may also provide data to other business partners for various purposes, such as marketing research. In this situation, only details pertaining to the direct transaction and sales of our products will be released.
If you would like to access your personal information, please email your request via the Contact Us page or phone us on 0800 55 66 33. We take the greatest care to store your personal information securely in order to justify your confidence in shopping with us online.
Only specially cleared team members in our Customer Service Centre and in Marketing, Stores, Finance and IT have access to our customers' personal information. Their access is subject to strict controls and procedures.
A cookie is a small amount of information sent from a web server to your computer when you use our web site. This information does not personally identify you. It simply tells us what areas of our site your computer has visited. It also tells us if you have selected a product and put it in your shopping basket. It does not tell us your personal identity unless you are registered with us.
We will only send you email or mail via direct marketing if you are willing to receive them. If you do not want to receive offers from Voltex Electrical Limited, please email sales@voltexelectrical.co.nz or call 0800 55 66 33.
Our privacy policies and practices are reviewed and updated regularly with customer expectations and legislative changes.
As part of these principles, customers who do not want to receive marketing offers through the mail or on the internet can contact us on 0800 55 66 33.
As the Government introduces new privacy legislation, Voltex Electrical Limited reviews privacy policies and updates them as appropriate.
More information on privacy legislation is available from the Privacy Commissioner at www.newzealand.govt.nz
For credit card transactions, Voltex Electrical Limited uses Secure Sockets Layer (SSL) technology. This means the credit card information you send is encrypted by your computer, and then decrypted again when it reaches our company, preventing others from accessing your private information in the process. The payment process utilised by Voltex Electrical Limited uses HTTPS and is secured by 128bit SSL encryption. We do not store your credit card details.
Voltex Electrical Limited has found that attractive, graphics-rich emails are an effective way to communicate with customers and prospects about products. We maintain an opt-out, user-customisable subscription service of email addresses of people requesting promotional emails.
We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. In addition, you can email: sales@voltexelectrical.co.nz to manage your subscription. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.
Earn 1 point for every $1 (ex. GST) you spend.
You can now accumulate points with your purchases at Voltex, and use them to claim the rewards you want, when you want them.
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Earn 1 point per $1 (ex. GST) spent.
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If you no longer require any unused product you bought, or you're not 100% satisfied, you can return them to us for a full credit. All we ask is that you send the items back to us in the original packaging, in saleable condition and packed in a suitable outer carton.
Once your return is received and processed in the warehouse (usually within 48 hours of receipt here), you will receive a credit for the items you returned.
Just follow the steps in the process, and we'll credit it to your account when it gets here, normally within 48 hours of receipt.
Voltex Electrical Distribution Centre
92 Vickery Street
Te Rapa
Hamilton
3200
Unlike many other sites that have special rules and fine print, Voltex keeps it simple - orders over $150 (ex. GST) receive free shipping. Orders under $150 will incur a small surcharge of $10 (ex. GST). Voltex understands that getting your products to you is important, so every effort is made to process your order quickly. You can expect your order to arrive:
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